What? No Surprises?

Consumer Tips for Purchasing Practice Management Systems

You are faced with a formidable task - that of selecting the "right" office management software for your practice. Software development in the dental industry has matured significantly in recent years. The selection process has become more difficult because most of today's software have similar capabilities.

There are still a lot of "gotchas" that you'll have to identify; unfortunately, most don't become obvious until AFTER the purchase and you have been using the software for a few months. Typically, they turn up as unwelcome "surprises" that were glossed over or omitted during the sales presentation - while you were being distracted to focus on "features" that sound good, but are seldom (if ever) actually used.

Is formal training required? If so, how much extra will that cost?

Will my staff (or a temporary) need formal training to get the most out of the system?

How many of your offices have switched to another software package?

Is unlimited, free software support included?

Is support provided directly from the software manufacturer?

Can I speak directly to the software developers if I want to?

Do I get a practice-wide license for unlimited use of the software?

Is there an additional fee for the software each time I add a workstation?

Am I limited to one type of Network for a multi-user configuration?

Do I have to use an electronic appointment book to track and appoint my recall?

Must I "close out" the system each day, month, and year?

Does the system include a no risk, 60-day money-back guarantee?